Key11 Privacy Policy

When you open an account and use our services at key11, we collect certain personal information. This information is used solely to provide you with the best possible experience. Under our Privacy Policy, we may collect the following types of information:

Additionally, conversations with our support team may also be stored for security purposes. key11 will never ask for your card PIN or mobile banking password.

Key11 uses the information it collects for the following purposes. We are fully committed to being transparent about each use:

• Account Management: Your information is used for registration, login, password recovery, and identity verification.
• Transaction Processing: Your financial information is used to process deposits, withdrawals, and bonus payouts.
• Security Assurance: Your data is analyzed to detect suspicious activity and keep your account secure.
• Customer Support: Your previous transaction and communication history is used to resolve your issues as quickly as possible.
• Legal Compliance: Information required for regulatory compliance is retained as necessary.
• Service Improvement: Statistical analysis is conducted to improve platform performance and enhance the user experience.
• Promotional Communications: If you opt in, you will be notified about bonuses and offers via SMS or email.

Key11 may share your information with third parties only in very limited circumstances. The reason and conditions for each case are clearly outlined below:

• Payment Processors: Limited information is shared with bKash, Nagad, or other approved payment gateways to process transactions. These partners are also bound by their own privacy policies.
• Technology Service Providers: We work with trusted technology partners to operate the platform. They are contractually obligated to keep your data protected.
• Law Enforcement: Information may be disclosed to authorities when required by court order or legal obligation.
• Fraud Prevention: We cooperate with relevant authorities in investigations related to money laundering or other financial crimes.

Key11 uses cookies on its website and app. Cookies are small data files stored in your browser that help the website recognize you and improve your experience.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferences such as language, theme, and more.
• Analytical Cookies: Anonymous statistics are collected to understand which pages are most visited. No personally identifiable information is included.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause certain services to not function properly.

Key11 follows industry-standard technologies and processes to keep your data secure. Our core security measures include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Firewall & Intrusion Detection: Advanced security measures are in place to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted by external experts.
• Restricted Access: Only authorized personnel can access user data, and only to the extent required.
• Data Backup: Regular backups ensure the risk of data loss is reduced to zero.

Under key11's Privacy Policy, you have the following rights:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Object to Processing: You have the option to opt out of marketing communications.
• Right to Data Portability: You can request a copy of your personal data.

To exercise any of these rights, please email us at support@key11.ws. We typically respond within 30 days. Please note that certain data may not be deletable due to legal obligations.

Key11 does not store your data indefinitely. Specific retention periods apply depending on the type of information:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction Information: Retained for 5–7 years in accordance with financial regulatory requirements.
• Cookies & Browsing Data: Typically 90 days to 1 year.
• Support Conversations: Up to 2 years after the issue has been resolved.

Once the retention period has passed, your data is securely deleted or anonymized so that your identity cannot be determined in any way.

Key11 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. If you believe a minor is using our platform, please contact us.

Key11 may update this Privacy Policy from time to time. If any changes are made, we will notify you through the following methods:

• The date of any update will be noted on the website.
• For significant changes, notice will be sent to your registered email or via SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you do not agree to the updated policy, you may request to close your account. The latest version of the Privacy Policy will always be available on this page.

If you have any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to reach out. Our dedicated team is always on hand to help.

• Email: support@key11.ws
• Help Center: Visit Our Help Center
• Response Time: Typically within 24–48 hours.

All privacy-related requests are taken seriously and handled appropriately within the designated timeframe.